In this ever competitive world with a salon on just about
every corner, only the strong survive. So what is it you are doing to be
strong? To survive and not only that, thrive? I had a young girl come into the
salon Saturday and I thought I recognized her but I was heading to the back
room. I had finished early for the day and was helping with towels before I
left. I heard the owner say Oh, you’re with Millie? I came back out and
recognized the young girl was one of my clients daughters home from school and
she claimed her mom had made an appointment with me. I double checked my
schedule, she could have made one online but my phone usually alerts me. Just as
she pulled out her phone to check with her mom I said, no biggie, I have time
and stayed to cut her hair. She is a young college student and I drew her into conversation
about school, her classes, her dorm , her world. I spent extra time drying and
beach waving her hair, something I know she would not take the time to do
herself and she loved it. I thanked her and wished her luck at school and safe
travels. After I called her mom and asked if she had maybe had an old card with
an old number and we figured out she had called the old number and asked if anyone
had time to cut her. She was booked at my old salon. The point of my story is the girl drove to me,
I am her hairdresser. She automatically assumed
her mom made the appointment with me. What are you doing to be the only beauty
professional in your clients mind. How are you different? How are you providing
service no one else can or will? This incident really got me thinking. Why do
my clients come to me? Yes I have been a professional over 30 years and have
many skills, many more I try and keep up with. But is that it? A few of my
recommendations on StyleSeat are as follows.
"Millie is skilled and efficient. It is reassuring to
know that your nail technician is a true professional trained to do nails.
"
My first appointment with Millie was awesome - what an
awesome experience! It was relaxing and a lot of fun - I look forward to seeing
her again soon for my next appointment! I can't wait to try out all the
artistic and unique nail designs Millie can offer! A true artist! =)"
But this one really got me.
Millie is a fist class professional women with great ethics.
She is a wonderful human being!!!! "
To be the difference you have to make a difference in your
clients lives. I was reading something the other day that talked about not separating
our spiritual life from our work life. Many of you know I truly consider my
work a ministry and one of my gifts connecting with people. I thought about
this long and hard and decided to pray for my clients. I know some people may
be offended by this and that’s ok. If you don’t pray, send good Karma, surround
them in light, whatever your spiritual being guides you to do. I have the
business and the clients I have for a reason. They are in my life for a reason
and I know I am in theirs for one. A client shared with me her son was in an
accident a few months ago but what I didn’t realize and she just recently shared was that he was
incarcerated for the accident. There is a ministry at my church for families
who have a loved one in jail. I shared this with her, even looked up the
number, called her with it and offered to accompany her if she was
uncomfortable going alone. Was that
coincidence? I think not. So for me, its not just about the money, or cranking
as many clients a week out I can. It’s about sharing our gifts, beauty is only
one of them.
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